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SamiAI Support
Study from your own material, or teach it to a class
Whether you are building a course for a class or studying from your
own material, this page covers how SamiAI works, what it needs, and
how to reach a human quickly.
Support Hours
Sunday - Thursday: 9:00 AM - 5:00 PM (Jordan Time -
GMT+3)
Response Time: We aim to respond to all inquiries
within 24 hours during business days.
Getting Started with SamiAI
Quick Start Guide
Studying on your own — three steps:
-
Ask us for an account — self sign-up on
samiai.app is coming soon, so for
now email
support@srits.website and
tell us whether you are studying on your own or teaching a class.
Every new account starts with a free month.
-
Upload the PDF you are studying from and let SamiAI
build the modules, flashcards and quizzes (AI generation requires a
paid subscription).
-
Revise — work through the flashcards and self-check
quizzes, and open the cited page whenever an answer surprises you.
Teaching a class — two more steps after the same
start:
-
Review and verify each item against the page and
quote it cites, editing what you want. Students see verified
material only.
-
Open a classroom, enrol your students or import a
roster, and follow their progress module by module.
Running a whole faculty? Say so in that first email and we will set
the institution up with you.
SamiAI Features & Help Topics
AI Course Generation
- Uploading a lecture PDF and starting a generation job
-
What is produced: course learning outcomes (CLOs), modules, content
sections, flashcards, a quiz per module and exam papers
-
Choosing the course language (English or Arabic source material)
- Reading the page and quote stored behind each generated item
- Items flagged for review, and what a flag means
- Retrying a generation job that failed
Teaching Tools
- Building or editing a course, its modules and content by hand
-
Verifying content so students can see it — and unverifying it again
-
Generating exam papers in four formats (multiple choice, multiple
answer, true/false, essay) to review and print
-
Creating classrooms and enrolling students, or importing a roster
Student Features
- Joining the classroom an instructor enrolled you in
- Studying content sections and flashcards module by module
- Self-check quizzes with shuffled questions and options
-
Your own progress per module: cards viewed, quiz scores, best score
and attempts
Progress Tracking
- Per-student, per-module progress within a course
- Flashcard views and quiz results (score, best score, attempts)
Accounts and Security
-
Email and password sign-in; optional authenticator-app (TOTP) MFA
- Roles: administrator, instructor and student
- Subscription status, free trial and invoices (on the web app)
- Deleting your account from the Profile page
Technical Requirements
Mobile Application
iOS: requires iOS 15.0 or later
Android: requires Android 7.0 (API 24) or later
The iOS and Android apps are in early-access testing. Everything in
SamiAI runs in the browser at
samiai.app.
Web Access
Supported browsers: Chrome, Safari, Firefox, Edge (latest versions)
Internet Connection
Required: a stable internet connection is needed for
everything in SamiAI — course generation, studying, and any data
access. There is no offline mode.
Cloud-Based
All content is securely stored in the cloud with automatic
synchronization
Account Management
Delete Your Account
You have full control over your SamiAI account and data.
How to Delete Your Account:
-
In-App: Navigate to your Profile page in the SamiAI
application and select "Delete Account" option
-
Email Request: Send a request to
support@srits.website
with subject "Account Deletion Request"
What Happens:
- Your account will be permanently deactivated
-
Personal information deleted from active systems within 30 days
- Educational content and submissions removed
- You'll receive confirmation when deletion is complete
For complete information, see our
Privacy Policy.
Frequently Asked Questions
How do I reset my password?
Use the "Forgot Password" link on the login screen, or email us at
support@srits.website for
assistance.
How does SamiAI protect student privacy?
Student privacy is central to how SamiAI is built:
-
Designed to support institutions' obligations under FERPA, COPPA and
GDPR
- Data encrypted in transit and at rest on AWS
- We never sell student or educator data
- No advertising in the product at all
-
Accounts for children under 13 only with verifiable institutional or
parental consent
- AI-generated material is labelled, cited and reviewable
See our Privacy Policy for
complete details.
How does the AI work in SamiAI?
SamiAI runs a fixed generation pipeline over material you upload — it
is not a chatbot, and it does not act on its own. From your PDF it
extracts the text, then drafts course learning outcomes, modules,
content sections, flashcards, quizzes and exam papers.
-
Every item stores the page and quote it was drafted from, checked
against the source text
-
A separate pass re-checks answer keys and flags items it is unsure
about
-
An instructor reviews and verifies before students can see anything
SamiAI does not tutor students, answer their homework, or grade their
work. The instructor stays responsible for what is published.
Can I use SamiAI offline?
No. SamiAI needs an active internet connection for everything —
generating a course, studying, and reading any of your data.
How do I delete my account?
You can delete your account by:
-
Going to your Profile page in the app and selecting "Delete Account"
-
Emailing
support@srits.website
with subject "Account Deletion Request"
Your account will be permanently deleted within 30 days. See the
Account Management section above for details.
Do you offer training for educators?
Yes. During early access we run onboarding for administrators and
training sessions for instructors, and we stay reachable by email and
WhatsApp while a faculty gets its first courses in.
Contact us at
support@srits.website to
schedule training.
What age groups can use SamiAI?
SamiAI is built for higher education and professional faculties, where
courses have formal learning outcomes. Student accounts are created by
the institution — students do not sign up on their own. Accounts for
anyone under 13 require verifiable institutional or parental consent,
as set out in the
Privacy Policy.
How much does SamiAI cost?
SamiAI is a subscription billed in Jordanian Dinar (JOD) through the
MEPS payment gateway, monthly or annually, with no installation fee.
Pricing during early access is quoted per institution.
A new account starts with a free one-month trial
covering courses, classrooms and student study; AI course generation
needs a paid subscription. See the
Terms of Service and
Refund Policy, or email
support@srits.website for a
quote.
What languages are supported?
Courses can be built from English or Arabic source
material, and the generated content follows the course language. The
application interface is in English.
Can parents access their child's information?
SamiAI has no parent accounts, so there is no parent login or
dashboard. Parents can still exercise their rights under the
Privacy Policy — access to
their child's information, correction, or deletion — by contacting the
school or emailing
support@srits.website.
Report a Bug or Technical Issue
Found a bug or experiencing technical difficulties? Please email us at
support@srits.website or on
WhatsApp with:
- Clear description of the issue
- Steps to reproduce the problem
- Device type and operating system
- SamiAI app/web version
- Screenshots or screen recordings (if applicable)
- Your role (teacher, student, administrator)
Privacy & Legal Information
SamiAI is designed with educational privacy and compliance in mind:
-
Student records: built to support institutions'
FERPA-style obligations over educational records
-
Children under 13: accounts only with verifiable
institutional or parental consent (COPPA)
-
GDPR rights: access, correction, export and deletion
on request
-
Transparent AI usage: generated material is labelled,
cited to its source page and reviewed before publication
-
Account deletion: available in the app, from the
Profile page
-
No data selling: we never sell student or educator
data, and there is no advertising in the product
View SamiAI Privacy Policy
