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SamiAI Support
Smart AI-Powered Educational Assistant
Welcome to SamiAI support. We're here to help you transform your
educational experience with AI.
Whether you're an educator, student, or administrator, find everything
you need to successfully use SamiAI.
Support Hours
Sunday - Thursday: 9:00 AM - 5:00 PM (Jordan Time -
GMT+3)
Response Time: We aim to respond to all inquiries
within 24 hours during business days.
Getting Started with SamiAI
Quick Start Guide
-
Account Setup: Contact us at
support@srits.website to
set up your educational institution account
-
User Registration: Teachers and students can
register through your institution's invitation link
-
Training: We provide comprehensive training for
educators and administrators
-
Start Creating: Begin generating AI-powered
educational content and engaging students
SamiAI Features & Help Topics
AI-Powered Content Generation
- Creating lesson plans with AI assistance
- Generating educational materials and worksheets
- AI-assisted quiz and assessment creation
- Personalized learning content for students
- Smart content recommendations
Teaching Tools
- Curriculum planning and organization
- Student assignment management
- AI-assisted grading and feedback
- Class performance analytics
- Collaborative teaching spaces
Student Features
- Personalized learning paths
- AI tutoring and homework help
- Progress tracking and goal setting
- Interactive learning experiences
- Study resource recommendations
Analytics & Insights
- Student engagement monitoring
- Learning progress analytics
- Performance predictions and insights
- Class-wide performance metrics
- Individual student reports
Integration & Compatibility
- Seamless integration with existing school systems
- LMS compatibility
- Single sign-on (SSO) support
- Data import/export capabilities
Technical Requirements
Mobile Application
iOS: Requires iOS 13.0 or later
Android: Requires Android 8.0 or later
Web Access
Supported browsers: Chrome, Safari, Firefox, Edge (latest versions)
Internet Connection
Required: Stable internet connection is required for
all SamiAI functionality including AI features, real-time
collaboration, and data access
Cloud-Based
All content is securely stored in the cloud with automatic
synchronization
Account Management
Delete Your Account
You have full control over your SamiAI account and data.
How to Delete Your Account:
-
In-App: Navigate to your Profile page in the SamiAI
application and select "Delete Account" option
-
Email Request: Send a request to
support@srits.website
with subject "Account Deletion Request"
What Happens:
- Your account will be permanently deactivated
-
Personal information deleted from active systems within 30 days
- Educational content and submissions removed
- You'll receive confirmation when deletion is complete
For complete information, see our
Privacy Policy.
Frequently Asked Questions
How do I reset my password?
Use the "Forgot Password" link on the login screen, or email us at
support@srits.website for
assistance.
How does SamiAI protect student privacy?
Student privacy is our top priority:
- Compliance with FERPA, COPPA, and GDPR
- End-to-end encryption for all data
- No selling of student data
- No targeted advertising to students
- Parental consent for users under 13
- Transparent AI usage policies
See our Privacy Policy for
complete details.
How does the AI work in SamiAI?
SamiAI uses advanced AI models to:
- Generate educational content tailored to your needs
- Analyze student performance and provide insights
- Personalize learning experiences
- Assist with grading and feedback
- Provide intelligent tutoring support
All AI-generated content is clearly labeled, and educators maintain
full control over what's used.
Can I use SamiAI offline?
No, SamiAI requires an active internet connection to function. All AI
features, data access, and collaboration tools require internet
connectivity to operate.
How do I delete my account?
You can delete your account by:
-
Going to your Profile page in the app and selecting "Delete Account"
-
Emailing
support@srits.website
with subject "Account Deletion Request"
Your account will be permanently deleted within 30 days. See the
Account Management section above for details.
Do you offer training for educators?
Yes! We provide comprehensive training including:
- Initial onboarding for administrators
- Teacher training sessions
- Best practices for AI in education
- Student orientation materials
- Ongoing support and resources
Contact us at
support@srits.website to
schedule training.
What age groups can use SamiAI?
SamiAI is designed for all education levels:
-
K-12 students (with appropriate parental consent for younger
students)
- Higher education students
- Adult learners
Content and features can be customized for different age groups and
learning levels.
How much does SamiAI cost?
We offer flexible subscription-based pricing with no installation
fees. Pricing varies based on:
- Number of users (students and teachers)
- Institution size
- Required features
Contact us at
support@srits.website for
detailed pricing.
What languages are supported?
Currently, SamiAI is available in English. We're actively working on
adding Arabic and other languages.
Can parents access their child's information?
Yes! Parents can:
- Request access to their child's educational information
- Monitor progress and engagement
- Request corrections to inaccurate information
- Request deletion of their child's account
Contact your child's school or email us for assistance.
Report a Bug or Technical Issue
Found a bug or experiencing technical difficulties? Please email us at
support@srits.website with:
- Clear description of the issue
- Steps to reproduce the problem
- Device type and operating system
- SamiAI app/web version
- Screenshots or screen recordings (if applicable)
- Your role (teacher, student, administrator)
Privacy & Legal Information
SamiAI is designed with educational privacy and compliance in mind:
-
FERPA Compliance: Protects student educational
records
- COPPA Compliance: Protects children under 13
-
GDPR Compliance: Respects EU data protection rights
-
Transparent AI Usage: Clear labeling of AI-generated
content
-
Account Deletion: Easy account deletion process
available
-
No Data Selling: We never sell student or educator
data
View SamiAI Privacy Policy
Join Our Beta Testing Program
We're seeking beta testers in Jordan! Beta testers get:
- Early access to cutting-edge AI features
- Direct communication with our development team
- Opportunity to shape the future of AI in education
- Priority support during beta period
- Special pricing when we officially launch
Sign Up for Beta Testing
