Refund Policy for SamiAI

1. Overview

We want you to be satisfied with SamiAI. This Refund Policy sets out when a refund may be issued for a SamiAI subscription. Payments are processed through the MEPS payment gateway in Jordanian Dinar (JOD).

2. Refund Eligibility

2.1 Within 14 Days of First Payment

If SamiAI is not right for you, you may request a full refund within 14 days of your initial subscription payment. This applies to your first billing cycle only.

2.2 After 14 Days

After the 14-day window, refunds are generally not available, because:

• SamiAI is a cloud subscription, delivered and usable immediately on payment.
• A free trial period is available for evaluation before subscribing.
• You can cancel at any time to prevent future charges.
• AI generation consumes real processing cost with each job that is run.

2.3 Exceptions

We may issue a refund outside the 14-day window where:

• Service unavailability: the Service was significantly unavailable or non-functional for an extended period during your billing cycle because of a fault on our side.
• Duplicate charges: you were charged more than once for the same billing period in error.
• Billing errors: there is a demonstrable error in the amount charged.

3. How to Request a Refund

To request a refund, contact us with:

• The email address associated with your SamiAI account
• Your institution or faculty name
• The date of purchase
• The reason for the request

Send it to support@srits.website with the subject line "SamiAI Refund Request".

4. Refund Processing

• Requests are reviewed within 3 business days.
• Approved refunds are processed through the MEPS payment gateway back to your original payment method.
• Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
• On refund, the subscription is deactivated and subscription-only features — including AI generation — stop being available. Your courses and student records are not deleted.

5. Cancellation vs. Refund

These are different:

• Cancellation stops future billing. You keep access until the end of the current paid period, and no refund is issued for the remaining time.
• Refund returns the payment for the current billing cycle, and subscription features are deactivated once it is approved.

To cancel without a refund, contact SamiAI Support.

6. Annual Plans

• The 14-day refund window applies to the initial annual payment as described in Section 2.1.
• If you cancel an annual plan within the first 3 months, you may be eligible for a pro-rated refund for the unused months.
• After 3 months, no refunds are available for annual plans; you may keep using the Service until the end of the annual period.

7. Plan Changes and AI Generation Usage

• Upgrades take effect immediately and are charged pro-rata for the remainder of the current billing period. These charges are non-refundable once the added capacity is available, except in the cases in Section 2.3.
• Downgrades take effect at your next renewal. You keep the higher plan until then, and no refund or credit is issued for the remaining time already paid.
• Generation already run is not refundable. Each generation job uses third-party AI processing that we are billed for whether or not you publish the result. A refund under Section 2.1 is not affected by this, but usage-based charges beyond your plan are.
• Your data is never deleted because of a plan change; existing material always remains viewable and exportable.

8. Free Trial Period

The free trial costs nothing, so there is nothing to refund for it. If a subscription starts at the end of a trial and you change your mind, the 14-day window in Section 2.1 applies from that first payment.

9. Contact Us