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E-Z Groups Support
Group Management Made Easy
Welcome to E-Z Groups support. We're here to help you manage your courses, groups, and evaluations efficiently.
Whether you're an administrator, supervisor, or member, find everything you need to get started with E-Z Groups.
Support Hours
Sunday - Thursday: 9:00 AM - 5:00 PM (Jordan Time - GMT+3)
Response Time: We aim to respond to all inquiries within 24 hours during business days.
Getting Started with E-Z Groups
Quick Start Guide
- Account Setup: Contact us at support@srits.website to set up your institution account
- Create Courses: Set up your courses (purposes) with customizable settings and restrictions
- Add Members: Import or add members and supervisors to your courses
- Create Groups: Organize members into groups within each course
- Manage Tasks: Create tasks with various grading options and track evaluations
E-Z Groups Features & Help Topics
Course Management
- Creating and configuring courses (purposes)
- Setting assignment restrictions (max groups per member/supervisor)
- Time-based restrictions for scheduling
- Custom restriction rules
Group Management
- Creating groups within courses
- Assigning members and supervisors to groups
- Auto-generation of groups
- Bulk import of members via Excel
Task & Evaluation Management
- Creating tasks with various grading types (numeric, letter grades, pass/fail)
- Multi-examiner evaluation support
- Criteria-based assessment with weighted categories
- Per-criteria supervisor assignment
- Multiple instance/attempt tracking
Roles & Permissions
- Administrators: Full access to create and manage courses, groups, and tasks
- Supervisors: Can grade assigned members and view group information
- Members: Can view their assignments and grades
Technical Requirements
Mobile Application
iOS: Requires iOS 13.0 or later
Android: Requires Android 8.0 or later
Web Application
Browsers: Chrome, Safari, Firefox, Edge (latest versions)
Internet Connection
Required: Stable internet connection is required for all functionality
Cloud-Based
All data is securely stored in AWS cloud with automatic backups
Frequently Asked Questions
How do I reset my password?
Use the "Forgot Password" link on the login screen. You'll receive an email with instructions to reset your password. If you don't receive the email, check your spam folder or contact us at support@srits.website.
How secure is my data in E-Z Groups?
Very secure! We use:
- AWS Cognito for secure authentication
- End-to-end encryption (TLS/SSL for data in transit)
- Role-based access controls
- Owner-based data authorization
- Regular security updates
See our Privacy Policy for complete details.
Can I import members from Excel?
Yes! E-Z Groups supports bulk import of members via Excel files. You can import member information including names, emails, and group assignments.
How do grading types work?
E-Z Groups supports multiple grading types:
- Numeric: Grade with numbers (e.g., 0-100 or 0-10)
- Letter: Grade with letters (A+, A, B+, B, etc.) with customizable point values
- Pass/Fail: Simple pass or fail marking
- No Grade: Task completion tracking without grading
What is criteria-based assessment?
Criteria-based assessment allows you to:
- Define categories (e.g., "Theory", "Practical Skills")
- Add criteria within each category
- Assign weights to categories and criteria
- Grade each criterion individually
- Automatically calculate weighted total scores
Can multiple examiners grade the same task?
Yes! You can configure tasks to allow multiple examiners. Each examiner's grade is recorded separately, and you can view all grades for comparison or averaging.
Account Deletion
You have the right to request deletion of your E-Z Groups account and associated data at any time.
How to Request Account Deletion
To request deletion of your account, please send an email to:
Please include the following information in your request:
- The email address associated with your Eazy Groups account
- Your full name as registered in the app
- Reason for deletion (optional)
What Happens When You Delete Your Account
Important Notice
Account deletion is permanent and irreversible. Please make sure you want to proceed before submitting your request.
Upon receiving and verifying your deletion request:
- Your account will be permanently deleted within 30 days
- All personal information (name, email) will be removed
- Your group memberships and supervisor assignments will be removed
- Your task submissions and grades will be anonymized or deleted
- You will no longer be able to access the application
Data Retention
Some data may be retained for legitimate purposes:
- Anonymized Data: Aggregate statistics may be retained for analytics
- Backup Data: Automatically purged within 90 days
- Legal Requirements: Records required for legal compliance may be retained as required by law
For complete information about data handling, please review our Privacy Policy.
Report a Bug or Technical Issue
Found a bug or experiencing technical difficulties? Please email us at support@srits.website with:
- Clear description of the issue
- Steps to reproduce the problem
- Device type and operating system (e.g., iPhone 14, iOS 17.0)
- App version (found in Settings)
- Screenshots or screen recordings (if applicable)
Privacy & Legal Information
- Data Protection: Your data is protected using industry-standard security measures
- Access Control: Only authorized users can access your data based on their role
- Account Deletion: You can request account deletion at any time
- Data Export: Contact support to request an export of your data
View E-Z Groups Privacy Policy
