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DRSAS Support
Dental Records & Student Assessment System
Welcome to DRSAS support. We're here to help you get the most out of
your dental record management system.
Whether you're a dental professional, educator, or student, find
everything you need to successfully use DRSAS.
Support Hours
Sunday - Thursday: 9:00 AM - 5:00 PM (Jordan Time -
GMT+3)
Response Time: We aim to respond to all inquiries
within 24 hours during business days.
Getting Started with DRSAS
Quick Start Guide
-
Account Setup: Contact us at
support@srits.website to
set up your institution or clinic account
-
User Access: Your institution administrator will
provide you with login credentials
-
Training: We offer comprehensive onboarding and
training sessions for new users
-
Start Creating Records: Begin documenting clinical
cases and managing patient records
DRSAS Features & Help Topics
Clinical Records Management
- Creating and managing comprehensive dental records
- Digital dental charting (odontogram)
- Treatment planning and documentation
- Clinical notes and observations
- Patient history and medical information
Clinical Imaging
- Uploading and managing dental radiographs
- Intraoral and extraoral photographs
- Image annotation and markup tools
- Organizing images by treatment or date
Student Assessment (For Dental
Schools)
- Student clinical case documentation
- Faculty assessment and grading
- Progress tracking and requirements monitoring
- Competency evaluations
- Educational record keeping
Reports & Analytics
- Generating clinical reports
- Treatment statistics and analytics
- Student progress reports
- Institutional performance metrics
Technical Requirements
Mobile Application
iOS: Requires iOS 13.0 or later
Android: Requires Android 8.0 or later
Internet Connection
Required: Stable internet connection is required for
all DRSAS functionality including cloud synchronization, real-time
updates, and data access
Storage
Storage requirements vary based on usage and number of clinical
images. Recommend at least 500MB free space.
Cloud-Based
All data is securely stored in the cloud with automatic backups
Frequently Asked Questions
How do I reset my password?
Use the "Forgot Password" link on the login screen, or contact your
institution administrator for assistance. You can also email us at
support@srits.website.
How secure is patient and clinical data in DRSAS?
Very secure! We use:
-
End-to-end encryption (TLS/SSL for data in transit, AES-256 for data
at rest)
- Role-based access controls
- Multi-factor authentication
- Regular security audits
- Compliance with healthcare privacy regulations
See our Privacy Policy for complete
details.
Can I access DRSAS offline?
No, DRSAS requires an active internet connection to function. All data
is stored in the cloud and requires internet connectivity for access,
synchronization, and real-time updates.
How do I deactivate my account?
Due to healthcare regulatory requirements, immediate deletion of all
data may not be possible. However, you can request account
deactivation by:
-
Sending an email to
support@srits.website
with subject "Account Deactivation Request"
- Your account will be deactivated within 24 hours
-
Clinical records must be retained according to healthcare
regulations (typically 7-10 years)
For complete information, see Section 8.3 of our
Privacy Policy.
Do you offer training for new users?
Yes! We provide comprehensive onboarding and training sessions for:
- Dental clinics and practices
- Educational institutions
- Individual healthcare professionals
- Students and faculty
Contact us at
support@srits.website to
schedule training.
Can DRSAS be used for both clinics and dental schools?
Absolutely! DRSAS is designed to serve both:
-
Dental Clinics: Complete patient record management
and clinical documentation
-
Dental Schools: Student clinical assessment,
educational records, and faculty evaluation tools
Contact us to discuss your specific needs.
How much does DRSAS cost?
We offer subscription-based pricing with no installation fees. Pricing
varies based on:
- Number of users
- Institution type (clinic vs. educational)
- Required features
Contact us at
support@srits.website for
detailed pricing information.
What languages are supported?
Currently, DRSAS is available in English. We're actively working on
adding Arabic and other languages in future updates.
How do I export or backup my data?
DRSAS automatically backs up your data to the cloud. For data export:
- Use the built-in export features in the app
-
Request a data export from
support@srits.website
- Data can be exported in various formats (PDF, CSV, etc.)
Report a Bug or Technical Issue
Found a bug or experiencing technical difficulties? Please email us at
support@srits.website with:
- Clear description of the issue
- Steps to reproduce the problem
- Device type and operating system (e.g., iPhone 12, iOS 15.0)
- DRSAS app version (found in Settings > About)
- Screenshots or screen recordings (if applicable)
- When the issue started occurring
Privacy & Legal Information
DRSAS is designed with healthcare compliance and data protection in
mind:
-
Healthcare Compliance: Designed to meet healthcare
record-keeping requirements
-
Data Protection: GDPR-compliant and respectful of all
applicable privacy laws
-
Record Retention: Clinical records retained according
to legal requirements (7-10 years)
-
Account Deactivation: Available with proper handling
of healthcare records
View DRSAS Privacy Policy
Join Our Beta Testing Program
We're seeking beta testers in Jordan! Beta testers get:
- Early access to all features and updates
- Direct communication with our development team
- Opportunity to shape the final product
- Priority support during beta period
- Special pricing when we officially launch
Sign Up for Beta Testing
Still Need Help?
Can't find what you're looking for? Our support team is here to help!
Contact DRSAS Support
