Back to Home
DRSAS Support
Dental Records & Student Assessment System
Welcome to DRSAS support. We're here to help you get the most out of your dental record management system.
Whether you're a dental professional, educator, or student, find everything you need to successfully use DRSAS.
Support Hours
Sunday - Thursday: 9:00 AM - 5:00 PM (Jordan Time - GMT+3)
Response Time: We aim to respond to all inquiries within 24 hours during business days.
Getting Started with DRSAS
Quick Start Guide
- Account Setup: Contact us at support@srits.website to set up your institution or clinic account
- User Access: Your institution administrator will provide you with login credentials
- Training: We offer comprehensive onboarding and training sessions for new users
- Start Creating Records: Begin documenting clinical cases and managing patient records
DRSAS Features & Help Topics
Clinical Records Management
- Creating and managing comprehensive dental records
- Digital dental charting (odontogram)
- Treatment planning and documentation
- Clinical notes and observations
- Patient history and medical information
Clinical Imaging
- Uploading and managing dental radiographs
- Intraoral and extraoral photographs
- Image annotation and markup tools
- Organizing images by treatment or date
Student Assessment (For Dental Schools)
- Student clinical case documentation
- Faculty assessment and grading
- Progress tracking and requirements monitoring
- Competency evaluations
- Educational record keeping
Reports & Analytics
- Generating clinical reports
- Treatment statistics and analytics
- Student progress reports
- Institutional performance metrics
Technical Requirements
Mobile Application
iOS: Requires iOS 13.0 or later
Android: Requires Android 8.0 or later
Internet Connection
Required: Stable internet connection is required for all DRSAS functionality including cloud synchronization, real-time updates, and data access
Storage
Storage requirements vary based on usage and number of clinical images. Recommend at least 500MB free space.
Cloud-Based
All data is securely stored in the cloud with automatic backups
Frequently Asked Questions
How do I reset my password?
Use the "Forgot Password" link on the login screen, or contact your institution administrator for assistance. You can also email us at support@srits.website.
How secure is patient and clinical data in DRSAS?
Very secure! We use:
- End-to-end encryption (TLS/SSL for data in transit, AES-256 for data at rest)
- Role-based access controls
- Multi-factor authentication
- Regular security audits
- Compliance with healthcare privacy regulations
See our Privacy Policy for complete details.
Can I access DRSAS offline?
No, DRSAS requires an active internet connection to function. All data is stored in the cloud and requires internet connectivity for access, synchronization, and real-time updates.
How do I deactivate my account?
Due to healthcare regulatory requirements, immediate deletion of all data may not be possible. However, you can request account deactivation by:
- Sending an email to support@srits.website with subject "Account Deactivation Request"
- Your account will be deactivated within 24 hours
- Clinical records must be retained according to healthcare regulations (typically 7-10 years)
For complete information, see Section 8.3 of our Privacy Policy.
Do you offer training for new users?
Yes! We provide comprehensive onboarding and training sessions for:
- Dental clinics and practices
- Educational institutions
- Individual healthcare professionals
- Students and faculty
Contact us at support@srits.website to schedule training.
Can DRSAS be used for both clinics and dental schools?
Absolutely! DRSAS is designed to serve both:
- Dental Clinics: Complete patient record management and clinical documentation
- Dental Schools: Student clinical assessment, educational records, and faculty evaluation tools
Contact us to discuss your specific needs.
How much does DRSAS cost?
We offer subscription-based pricing with no installation fees. Pricing varies based on:
- Number of users
- Institution type (clinic vs. educational)
- Required features
Contact us at support@srits.website for detailed pricing information.
What languages are supported?
Currently, DRSAS is available in English. We're actively working on adding Arabic and other languages in future updates.
How do I export or backup my data?
DRSAS automatically backs up your data to the cloud. For data export:
- Use the built-in export features in the app
- Request a data export from support@srits.website
- Data can be exported in various formats (PDF, CSV, etc.)
Report a Bug or Technical Issue
Found a bug or experiencing technical difficulties? Please email us at support@srits.website with:
- Clear description of the issue
- Steps to reproduce the problem
- Device type and operating system (e.g., iPhone 12, iOS 15.0)
- DRSAS app version (found in Settings > About)
- Screenshots or screen recordings (if applicable)
- When the issue started occurring
Privacy & Legal Information
DRSAS is designed with healthcare compliance and data protection in mind:
- Healthcare Compliance: Designed to meet healthcare record-keeping requirements
- Data Protection: GDPR-compliant and respectful of all applicable privacy laws
- Record Retention: Clinical records retained according to legal requirements (7-10 years)
- Account Deactivation: Available with proper handling of healthcare records
View DRSAS Privacy Policy
Join Our Beta Testing Program
We're seeking beta testers in Jordan! Beta testers get:
- Early access to all features and updates
- Direct communication with our development team
- Opportunity to shape the final product
- Priority support during beta period
- Special pricing when we officially launch
Sign Up for Beta Testing
Still Need Help?
Can't find what you're looking for? Our support team is here to help!
Contact DRSAS Support
