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Refund Policy for E-Z Pointer
Effective Date: February 16, 2026
Last Updated: February 16, 2026
1. Overview
We want you to be satisfied with E-Z Pointer. This Refund Policy outlines the terms under which refunds may be issued for E-Z Pointer Pro subscriptions purchased through Lemon Squeezy.
Try Before You Buy
E-Z Pointer offers a free tier that allows you to test the product before subscribing. We encourage all users to try the free tier first to ensure E-Z Pointer meets their needs. The free tier includes 1 session per day with a 15-minute time limit.
2. Refund Eligibility
2.1 Within 7 Days of First Payment
If you are not satisfied with E-Z Pointer Pro, you may request a full refund within 7 days of your initial subscription payment. This applies to your first billing cycle only.
2.2 After 7 Days
After the 7-day period, refunds are generally not available because:
- E-Z Pointer is a digital product that is delivered and accessible instantly upon purchase.
- A free tier is available for evaluation before subscribing.
- You may cancel your subscription at any time to prevent future charges.
2.3 Exceptions
We may issue refunds outside the 7-day window in the following cases:
- Service Unavailability: If the Service was significantly unavailable or non-functional for an extended period during your billing cycle due to issues on our end.
- Duplicate Charges: If you were charged more than once for the same billing period in error.
- Billing Errors: If there is a demonstrable error in the billing amount.
3. How to Request a Refund
To request a refund, please contact us with the following information:
- The email address used for the purchase.
- Your license key (if available).
- The date of purchase.
- The reason for your refund request.
Send your request to support@srits.website with the subject line "E-Z Pointer Refund Request".
4. Refund Processing
- Refund requests are reviewed within 3 business days.
- Approved refunds are processed through Lemon Squeezy and returned to your original payment method.
- Refunds typically appear in your account within 5-10 business days, depending on your payment provider.
- Upon refund, your license key will be deactivated and your account will revert to the free tier.
5. Cancellation vs. Refund
Cancellation and refund are different:
- Cancellation: Stops future billing. You retain Pro features until the end of the current paid period. No refund is issued for the remaining time.
- Refund: Returns the payment for the current billing cycle. Pro features are deactivated immediately upon refund approval.
To cancel your subscription without a refund, visit your Lemon Squeezy account dashboard.
6. Free Tier and Worker App
No refunds apply to the free tier or the E-Z Pointer Worker desktop app, as no payment is involved.
7. Contact Us
If you have questions about this Refund Policy, please contact us:
